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Why did I not get a notification or payment after my track was sold?

If your track has been sold on House of Tracks but you have not received a notification or payment, the most common reason is that the buyer has not yet downloaded the files. Payment is only processed after the buyer completes the download, which finalizes the transaction. This protects both the producer and the buyer, ensuring the track is delivered before funds are released.

How the payment process works

When a buyer purchases your track, the sale is registered immediately, but the payout is triggered only after the buyer downloads the files. This step is essential for confirming delivery and avoiding disputes. If the buyer delays downloading, your payment will also be delayed.

What to do if payment is delayed

  • Wait up to three days for the buyer to download the track. Most buyers complete this step promptly.
  • If you have not received a notification or payment after three days, contact House of Tracks support for assistance.
  • For more details on payout timelines, see How long till I get paid?.

Always check your House of Tracks account and email (including spam folders) for updates. If you have concerns about your earnings or account status, reach out to support for a direct review of your case.

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