Latest Customer Questions articles

Customer Question #27: How long after buying a track can I download the song and all its trails?

Posted on Dec 05, 2017

Often we get the question how long buyers have to wait until they can start working with the track they bought. Well, with us at House of Tracks, you don’t have to wait for one minute!

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Customer Question #26 (buyers): How long can I download tracks that I bought?

Posted on Oct 31, 2017

Keep in mind that each track can be downloaded for a maximum of 1 year, so remember to make back-ups.

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Customer Question #24 (sellers): How long till I get paid?

Posted on Jul 04, 2017

Regularly we receive questions from our clients. One of those is about the term of payment for your ...

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Customer Question #23 (sellers): Do I know who bought my tracks?

Posted on Jul 21, 2016

On a regular basis we answer questions of our customers. This week: Do I know who bought my tracks? ...

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Customer Question #22: What can HoT offer me as a buyer?

Posted on May 12, 2016

On a regular basis House of Tracks answers customer questions to help buyers, sellers and vocalists ...

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Customer Question #20: Do I have a confidentiality obligation?

On a regular basis House of Tracks answers customer questions to help buyers, sellers and vocalists on their way. This week: do you have a confidentiality obligation? The answer to this question is simple: yes, you do.

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Buyers: Are vocals in tracks always unique?

On a regular basis House of Tracks answers customer questions to help buyers and sellers on their way. This week a question of buyers: are vocals in tracks always unique?

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Why is a constant jingle running through each track?

On a regular basis House of Tracks answers customer questions to help buyers and sellers on their way. This week: why is there a constant jingle running through every track? Well, this jingle prevents that your tracks get ripped or copied from our site.

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Buyers: Can I return or exchange a track?

Posted on Mar 25, 2016

Regularly we receive questions from our customers. This week: sometimes buyers ask if it’s possible ...

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Producers: Can everyone sell via House of Tracks?

Posted on Mar 17, 2016

On a regular basis we receive questions from our customers. One of them is: can everyone sell via Ho...

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Producers: May I pick the genre?

Posted on Mar 08, 2016

Regularly we get questions from our producers. This week: May I pick the genre for my tracks? The an...

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Sellers: Why do we ask for your ID?

Often people wonder why we insist on receiving a link to your Facebook page and a copy of your ID. Because we like to know with whom we work and to be sure you’re a real person, we always take a glance at our ghost producers Facebook profile. We like to have a personal chat to get to know you a bit better.

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Do you check if tracks are original?

We often get the question whether we really check each uploaded track on its authenticity. The answer is: yes, we do! We apply not one but several methods to check tracks on their originality.

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Buyers: How can I pay?

On a regular basis House of Tracks answers questions of customers. Often we get the question: How I can I pay?

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